Effective Date: 26 November 2025 Company Name: Fixrite Maintenance Services LLC Jurisdiction: Dubai & Sharjah, United Arab Emirates

1. Introduction

Fixrite Maintenance Services LLC (“We”) is committed to protecting your privacy. This policy outlines how we collect, use, and share your personal data in compliance with UAE Data Protection regulations.

2. Information We Collect

We collect the following personal information when you book a service:

• Full Name

• Mobile Number

• Email Address

• Residential/Service Address

• Service history and billing details

3. How We Use Your Information

We use your data for the following legitimate business purposes:

• Service Fulfillment: To schedule appointments, navigate to your location, and perform maintenance work.

• Communication: To send booking confirmations, arrival alerts, invoices, and receipts.

• Customer Support: To address inquiries or complaints.

4. Disclosure of Data to Third Parties

We may share your information with third parties in the following strictly defined circumstances:

• Operational Partners: Your address and mobile number are shared with our field technicians (employees or contractors) strictly to facilitate service delivery.

• Legal Compliance: We may disclose data if required by UAE law enforcement or courts.

• Marketing Partners (With Your Explicit Consent):

  • We may share your Email Address and/or Mobile Number with select third-party partners for marketing and promotional purposes.

  • IMPORTANT: We will only do this if you have actively opted-in (checked the box) to receive such third-party offers during your booking process. You have the right to withdraw this consent at any time.

5. Data Storage and Security

Your data is stored on secure servers. We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

6. Your Rights

Under UAE law, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request correction of any inaccurate data.

• Withdraw Consent: You may unsubscribe from marketing communications or withdraw consent for third-party data sharing at any time by contacting us.

7. Contact Us

For any privacy-related inquiries or to exercise your rights, please contact:

• Email: [Insert Email]

• Phone: [Insert Phone]